CineGear Suppliers receives numerous customer queries daily, which are efficiently managed using Deskhero's ticket management system. The AI capabilities of Deskhero suggest replies based on OpenAI embeddings from previous tickets, significantly reducing the time taken to respond to customer queries.
The company uses custom fields and structured data lists to organize customer information and queries. Deskhero's AI enhances this feature by generating relevant content from uploaded files like manuals and policies, allowing CineGear to provide personalized and accurate responses to customers.
CineGear Suppliers leverages Deskhero's comprehensive search bar to quickly find relevant information. The AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find the needed information.
The company also utilizes Deskhero's website scraping feature. The AI extracts useful information from the company's website and other relevant sources, enriching the knowledge base and keeping the support team updated with the latest product information.
Finally, CineGear integrates Deskhero with its existing systems using the platform's REST API. This seamless integration allows the company to maintain a unified view of customer interactions, enhancing overall service quality.
How does Deskhero's AI improve response times?
Deskhero's AI suggests replies based on previous tickets, significantly reducing the time taken to respond to customer queries.
How does the comprehensive search bar work?
The search bar uses OpenAI embeddings to enhance search results, making it easier to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to extract useful information from the company's website and other relevant sources, enriching the knowledge base and keeping the support team updated with the latest information.
* This article provides an example of how a fictive company in the Wholesale of Video Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
