VidEquip Wholesale receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management system to efficiently categorize and handle these requests. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The company also uses custom fields and structured data lists to organize customer information and queries. This, coupled with the AI's ability to generate relevant content from uploaded files like manuals and policies, allows VidEquip to provide personalized and accurate responses to customers.
Deskhero's AI capabilities extend to its comprehensive search bar. The AI uses OpenAI embeddings to enhance search results, making it easier for VidEquip's support team to find relevant information quickly. This feature is particularly useful when dealing with complex technical queries that require detailed answers.
VidEquip also utilizes Deskhero's website scraping feature. The AI can extract useful information from the company's website and other relevant sources, further enriching the knowledge base. This feature has proven invaluable in keeping the support team updated with the latest product information and industry trends.
Finally, VidEquip leverages Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to maintain a unified view of customer interactions, enhancing overall service quality.
How does Deskhero's AI improve response times?
Deskhero's AI suggests replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does the comprehensive search bar work?
The search bar uses OpenAI embeddings to enhance search results, making it easier to find relevant information quickly.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows the AI to extract useful information from the company's website and other relevant sources, enriching the knowledge base and keeping the support team updated with the latest information.
* This article provides an example of how a fictive company in the Wholesale of Video Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
