PBX Pro Distributors receives a high volume of customer support tickets daily. They use Deskhero's tickets management and kanban board features to organize these tickets effectively. Deskhero's AI capabilities analyze the content of these tickets and suggest relevant responses, significantly reducing the response time.
The company also uses Deskhero's user groups and custom fields to categorize their customer inquiries effectively. The AI capabilities of Deskhero analyze these categories and suggest relevant responses or actions, improving the overall ticket management efficiency.
PBX Pro Distributors maintains a robust knowledge base on Deskhero, including articles generated from word, powerpoint, pdf files, and scraped website data. The AI capabilities of Deskhero use OpenAI embeddings to find relevant content from this knowledge base and suggest it in response to customer inquiries, enhancing the accuracy of their support services.
With Deskhero's REST API, PBX Pro Distributors integrates their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency. The AI capabilities of Deskhero analyze this data and provide insights that help the company make informed decisions.
Overall, Deskhero's advanced AI capabilities have significantly improved PBX Pro Distributors' ticket management efficiency and response time, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve ticket management efficiency?
Deskhero's AI capabilities analyze the content of customer support tickets and suggest relevant responses, significantly reducing the response time.
How does Deskhero's AI capabilities enhance ticket categorization?
Deskhero's AI capabilities analyze the categories of customer inquiries and suggest relevant responses or actions, improving the overall ticket management efficiency.
How does Deskhero's AI capabilities improve support service accuracy?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from the knowledge base and suggest it in response to customer inquiries, enhancing the accuracy of support services.
* This article provides an example of how a fictive company in the Wholesale of VoIP, PBX and Call Center Solutions Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
