VoIP Wholesale Solutions receives numerous customer inquiries daily, ranging from product specifications to troubleshooting requests. They utilize Deskhero's structured data lists and custom fields to organize these tickets effectively. The AI capabilities of Deskhero analyze the content of these tickets and suggest relevant responses, reducing the time spent by support agents on each ticket.
The company also uses Deskhero's custom email domains and user groups to manage their internal and external communications effectively. The AI capabilities of Deskhero analyze the content of these emails and suggest relevant responses or actions, improving the overall communication efficiency.
VoIP Wholesale Solutions maintains a comprehensive knowledge base on Deskhero, including articles generated from word, powerpoint, pdf files, and scraped website data. The AI capabilities of Deskhero use OpenAI embeddings to find relevant content from this knowledge base and suggest it in response to customer inquiries, enhancing the accuracy of their support services.
With Deskhero's REST API, VoIP Wholesale Solutions integrates their existing systems with Deskhero, ensuring seamless data flow and improved operational efficiency. The AI capabilities of Deskhero analyze this data and provide insights that help the company make informed decisions.
Overall, Deskhero's advanced AI capabilities have significantly improved VoIP Wholesale Solutions' customer support efficiency and accuracy, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response efficiency?
Deskhero's AI capabilities analyze the content of customer inquiries and suggest relevant responses, reducing the time spent by support agents on each ticket.
How does Deskhero's AI capabilities enhance communication efficiency?
Deskhero's AI capabilities analyze the content of emails and suggest relevant responses or actions, improving the overall communication efficiency.
How does Deskhero's AI capabilities improve support service accuracy?
Deskhero's AI capabilities use OpenAI embeddings to find relevant content from the knowledge base and suggest it in response to customer inquiries, enhancing the accuracy of support services.
* This article provides an example of how a fictive company in the Wholesale of VoIP, PBX and Call Center Solutions Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
