MetalMasters Wholesale receives a large volume of customer inquiries regarding product availability, pricing, and delivery. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze the content of these tickets, using OpenAI Embeddings to find relevant information from previous tickets, knowledge base articles, and uploaded files.
The AI also generates suggested replies, greatly reducing the time taken to respond to customer queries. This has led to improved customer satisfaction as customers receive accurate information quickly.
MetalMasters also utilizes Deskhero's website scraping feature. The AI scrapes data from their website and other relevant online resources, enhancing the knowledge base and improving the accuracy of suggested replies.
Deskhero's AI capabilities also enhance the search results, making it easier for the support team to find relevant information. This has reduced the time taken to resolve tickets, further improving customer satisfaction.
Overall, the use of Deskhero and its advanced AI capabilities have enhanced MetalMasters' helpdesk services, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of helpdesk services?
Deskhero's AI improves efficiency by analyzing the content of tickets and finding relevant information from previous tickets, knowledge base articles, and uploaded files. It also generates suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's AI scrapes data from your website and other relevant online resources. This data is used to enhance the knowledge base and improve the accuracy of suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to analyze the content of search queries and find relevant information from the knowledge base, previous tickets, and uploaded files. This enhances the search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Wholesale of welding supplies and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
