BiancoBottlers receives a multitude of inquiries daily from various retailers and restaurants about their wide range of white wines. They utilize Deskhero's advanced AI capabilities to effectively manage these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find pertinent content.
The AI then utilizes this information to generate suggested replies, significantly reducing the response time to customer queries. This has not only improved the efficiency of their customer service team but also enhanced customer satisfaction levels.
BiancoBottlers also employs Deskhero's AI capabilities to enhance search results. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings to provide the most relevant results. This has led to a reduction in the time taken to resolve tickets and an improvement in the accuracy of responses.
Moreover, BiancoBottlers uses Deskhero's knowledge base feature to store crucial information about their wines and policies. The AI can automatically generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base current.
Overall, Deskhero's advanced AI capabilities have revolutionized BiancoBottlers's customer service, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Wholesale of White Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
