VinoVeritas receives numerous inquiries daily from retailers and restaurants regarding their diverse range of white wines. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then uses this information to generate suggested replies, significantly reducing the time taken to respond to customer queries. This has not only improved the efficiency of their customer support team but also enhanced customer satisfaction.
VinoVeritas also uses Deskhero's AI capabilities to enhance search results. When a customer support representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings to provide the most relevant results. This has reduced the time taken to resolve tickets and improved the accuracy of responses.
Furthermore, VinoVeritas uses Deskhero's knowledge base feature to store important information about their wines and policies. The AI can automatically generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date.
Overall, Deskhero's advanced AI capabilities have transformed VinoVeritas's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Wholesale of White Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
