WhiteWineWarehouse deals with a high volume of customer support tickets daily. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This information is then used by the AI to generate suggested replies, significantly reducing the time taken to respond to tickets. This has improved the efficiency of their customer support team and increased customer satisfaction.
WhiteWineWarehouse also uses Deskhero's AI capabilities to enhance search results. When a customer support representative searches for information to resolve a ticket, the AI provides the most relevant results, reducing the time taken to resolve tickets and improving the accuracy of responses.
Additionally, WhiteWineWarehouse uses Deskhero's knowledge base feature to store important information about their wines and policies. The AI can automatically generate articles from Word, PowerPoint, and PDF files, ensuring the knowledge base is always up-to-date.
Overall, Deskhero's advanced AI capabilities have revolutionized WhiteWineWarehouse's customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI manage customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then generates suggested replies, reducing the time taken to respond to tickets.
How does Deskhero's AI enhance search results?
When a search is conducted, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in keeping the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, ensuring the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Wholesale of White Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
