Wind Whispers has a large customer base with diverse inquiries ranging from product details, shipping information, to troubleshooting instrument issues. With Deskhero, they have been able to manage these inquiries more efficiently through the platform's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also leverages Deskhero's AI capabilities to generate knowledge base articles from their existing resources such as manuals and presentations. This has not only saved them time in creating new content but also ensured that the information is accurate and consistent.
Deskhero's website scraping feature has been particularly useful for Wind Whispers in keeping their knowledge base up-to-date. The AI scans their website for any new information or updates and automatically adds it to the knowledge base.
Furthermore, the comprehensive search bar powered by AI has made it easier for both the support team and customers to find relevant information quickly. The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
Lastly, Wind Whispers uses the REST API provided by Deskhero to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This ensures that the most relevant and useful information is shown first.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of wind instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
