Harmony Breeze receives a high volume of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI to generate knowledge base articles from their existing resources such as product manuals and presentations. This has helped them create a comprehensive and accurate knowledge base without spending extra time and resources.
With Deskhero's website scraping feature, Harmony Breeze ensures their knowledge base is always up-to-date. The AI scans their website for any new information or updates and automatically adds it to the knowledge base.
Additionally, the AI-powered comprehensive search bar has made it easier for the support team and customers to find relevant information quickly. The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
Finally, Harmony Breeze uses the REST API provided by Deskhero to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This ensures that the most relevant and useful information is shown first.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Wholesale of wind instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
