Spectra Window Solutions receives a multitude of customer inquiries daily. To manage these effectively, they integrated Deskhero into their helpdesk operations. The platform's advanced AI capabilities helped them improve response times by suggesting replies based on previous tickets, knowledge base articles, and uploaded files.
The AI feature also improved the accuracy and relevance of search results for customer queries. By leveraging OpenAI Embeddings from various resources, the AI could provide more precise responses, reducing the time spent by helpdesk agents on each ticket.
Spectra also used Deskhero's capability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allowed them to quickly populate their knowledge base with useful information, which the AI could then use to assist in responding to customer queries.
Deskhero's AI also proved beneficial in managing user groups. By analyzing past interactions and tickets, the AI could suggest appropriate user groups for new customers, improving the efficiency of customer management.
With Deskhero's AI capabilities, Spectra Window Solutions has seen a significant reduction in response times, an increase in customer satisfaction, and an overall improvement in their helpdesk services.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant and accurate replies to customer queries, improving response times.
How does Deskhero's AI use knowledge base articles?
Deskhero's AI leverages knowledge base articles generated from Word, PowerPoint, and PDF files to provide more precise responses to customer queries, enhancing the accuracy and relevance of search results.
How does Deskhero's AI improve helpdesk services?
By providing more accurate and relevant responses to customer queries, Deskhero's AI improves helpdesk services by reducing response times and improving the quality of customer support.
* This article provides an example of how a fictive company in the Wholesale of windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
