ClearView Wholesale receives numerous inquiries daily about product specifications, installation procedures, and delivery schedules. Managing these inquiries was a challenge until they integrated Deskhero into their operations. The platform's AI capabilities significantly improved their customer support efficiency by suggesting replies based on previous tickets, knowledge base articles, and uploaded files.
The AI feature also enhanced the search results for customer queries. By leveraging OpenAI Embeddings from previous tickets and other resources, the AI could provide more relevant and accurate responses, reducing the time spent by support agents on each ticket.
ClearView also utilized Deskhero's capability to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allowed them to quickly populate their knowledge base with useful information, which the AI could then use to assist in responding to customer queries.
Deskhero's AI also proved beneficial in managing user groups. By analyzing past interactions and tickets, the AI could suggest appropriate user groups for new customers, improving the efficiency of customer management.
With Deskhero's AI capabilities, ClearView Wholesale has seen a significant reduction in response times, an increase in customer satisfaction, and an overall improvement in their customer support operations.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant and accurate replies to customer queries.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from various resources to provide more relevant and accurate search results, reducing the time spent by support agents on each ticket.
How does Deskhero's AI assist in managing user groups?
By analyzing past interactions and tickets, Deskhero's AI can suggest appropriate user groups for new customers, improving the efficiency of customer management.
* This article provides an example of how a fictive company in the Wholesale of windows and doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
