ElectroGoods Wholesale was facing challenges in managing the growing number of customer support tickets. The company needed a solution that could automate the ticket management process and ensure timely and accurate responses to customer queries.
Deskhero's advanced AI capabilities offered the perfect solution. By leveraging OpenAI Embeddings from previous tickets, Deskhero was able to generate suggested replies, reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI capabilities enhanced the platform's comprehensive search bar, making it easier for the support team to find relevant content quickly. This feature was particularly useful in dealing with complex queries that required detailed product knowledge.
Deskhero's custom fields and structured data lists allowed ElectroGoods Wholesale to categorize and prioritize tickets effectively. The kanban board provided a visual overview of the ticket status, helping the team manage their workload efficiently.
Overall, Deskhero's AI capabilities have significantly improved the ticket management process at ElectroGoods Wholesale, leading to increased customer satisfaction and operational efficiency.
How has Deskhero improved the ticket management process at ElectroGoods Wholesale?
Deskhero uses OpenAI Embeddings to generate suggested replies, reducing the response time. It also uses custom fields and structured data lists for effective ticket categorization and prioritization, and a kanban board for visual overview of ticket status.
How does Deskhero help in dealing with complex customer queries at ElectroGoods Wholesale?
Deskhero's comprehensive search bar, enhanced by AI, helps in finding relevant content quickly, making it easier to deal with complex queries.
What are the overall benefits of using Deskhero at ElectroGoods Wholesale?
Deskhero's AI capabilities have improved the ticket management process, reduced response time, and made it easier to deal with complex queries, leading to increased customer satisfaction and operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of wires, cables and other electrical goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
