CableConnect was struggling with an increasing volume of customer queries and complaints. The company needed a solution that could handle the influx of tickets, provide quick and accurate responses, and improve overall customer satisfaction.
Deskhero's advanced AI capabilities offered the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies for customer queries. This significantly reduced the response time and improved the accuracy of the responses.
Furthermore, Deskhero's comprehensive search bar enhanced by AI made it easy for the support team to find relevant content quickly. This feature was particularly useful when dealing with complex queries that required in-depth knowledge of the products.
The use of custom fields and structured data lists allowed CableConnect to categorize and prioritize tickets effectively. The kanban board provided a visual overview of the ticket status, making it easier for the team to manage their workload.
Overall, Deskhero's AI capabilities have transformed CableConnect's customer support service, resulting in increased customer satisfaction and efficiency.
How has Deskhero improved the response time for customer queries at CableConnect?
Deskhero uses OpenAI Embeddings to generate suggested replies for customer queries, which significantly reduces the response time.
How does Deskhero help in dealing with complex customer queries?
Deskhero's comprehensive search bar, enhanced by AI, helps in finding relevant content quickly, making it easier to deal with complex queries.
How has Deskhero improved the ticket management process at CableConnect?
Deskhero's use of custom fields and structured data lists allows for effective categorization and prioritization of tickets. The kanban board provides a visual overview of the ticket status, aiding in workload management.
* This article provides an example of how a fictive company in the Wholesale of wires, cables and other electrical goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
