WireWholesale Inc. had a vast repository of product manuals, policies, and presentations, but lacked an efficient system to manage and utilize this knowledge base. The company needed a solution that could organize this data and make it easily accessible to both the support team and customers.
Deskhero's advanced AI capabilities provided the ideal solution. By using OpenAI Embeddings from the uploaded files and scraped website data, Deskhero was able to enhance the search results, making it easier for the support team and customers to find relevant information.
Moreover, Deskhero's AI capabilities also allowed the platform to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature automated the process of creating and updating the knowledge base, saving the company valuable time and resources.
The REST API provided by Deskhero enabled WireWholesale Inc. to integrate the platform with their existing systems, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's AI capabilities have revolutionized the way WireWholesale Inc. manages its knowledge base, leading to improved customer support and operational efficiency.
How has Deskhero improved the management of the knowledge base at WireWholesale Inc.?
Deskhero uses OpenAI Embeddings to enhance search results, making it easier to find relevant information. It also generates knowledge base articles from uploaded files, automating the process of creating and updating the knowledge base.
How does Deskhero integrate with the existing systems at WireWholesale Inc.?
Deskhero provides a REST API that allows for seamless integration with existing systems, ensuring smooth data flow and improved efficiency.
How has Deskhero improved customer support at WireWholesale Inc.?
By making the knowledge base easily accessible and up-to-date, Deskhero has improved the quality of customer support at WireWholesale Inc.
* This article provides an example of how a fictive company in the Wholesale of wires, cables and other electrical goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
