WoodWorks Distribution deals with a high volume of customer inquiries every day. Before implementing Deskhero, managing these inquiries was a daunting task. Now, with Deskhero's AI-powered ticket management system, the company can efficiently categorize, prioritize, and assign tickets, ensuring prompt responses to all customer queries.
Deskhero's AI capabilities allow WoodWorks to automatically generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from their website. This has greatly reduced manual data entry and increased the productivity of their support team.
The AI-enhanced search bar in Deskhero has been instrumental in improving the company's customer service. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, providing quick and accurate search results.
Deskhero's AI also suggests replies to customer inquiries using the same embeddings. This has not only improved response times but also ensured that the information provided to customers is consistent and accurate.
In summary, Deskhero's advanced AI capabilities have helped WoodWorks Distribution streamline their customer service operations, improve efficiency, and boost customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI assists in ticket management by categorizing, prioritizing, and assigning tickets based on the content of the inquiry. This ensures efficient handling of customer queries.
What is the function of the AI-powered search bar?
The AI-powered search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the speed and accuracy of search results.
How are suggested replies generated by Deskhero?
Deskhero uses OpenAI's ChatGPT to generate suggested replies based on the relevant content found through the AI embeddings. This ensures accurate and consistent responses to customer inquiries.
* This article provides an example of how a fictive company in the Wholesale of Wood Logs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
