LogLords Wholesale receives numerous inquiries daily regarding their products, delivery schedules, and pricing. Managing these queries was a challenge until they implemented Deskhero. The platform's AI-powered ticket management system helps categorize, prioritize, and assign tickets to the right team members, ensuring no query goes unanswered.
Deskhero's AI capabilities allow LogLords to automatically generate knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and even scraped data from their website. This feature has significantly reduced the time spent on manual data entry and increased the efficiency of their support team.
The AI-powered search bar in Deskhero has been a game-changer for LogLords. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has greatly improved the speed and accuracy of their customer service responses.
Deskhero's AI also suggests replies to customer inquiries by leveraging the same embeddings. This has not only improved response times but also ensured consistency and accuracy in the information provided to customers.
Overall, Deskhero's advanced AI capabilities have enabled LogLords Wholesale to streamline their customer support processes, improve efficiency, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing, prioritizing, and assigning tickets to the right team members based on the content of the inquiry. This ensures efficient management of customer queries.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the speed and accuracy of search results.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI's ChatGPT to generate suggested replies based on the relevant content found through the AI embeddings. This ensures consistency and accuracy in responses to customer inquiries.
* This article provides an example of how a fictive company in the Wholesale of Wood Logs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
