GlobalGasoil Suppliers receives a large number of customer inquiries daily. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these inquiries, reducing the manual workload and allowing the support team to focus on resolving complex issues.
The company also utilizes Deskhero's AI capabilities to generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals, Deskhero provides accurate and relevant responses. This not only speeds up the response time but also ensures consistent support quality.
GlobalGasoil Suppliers maintains a comprehensive knowledge base that is regularly updated with new information. Deskhero's AI capabilities enhance the search results within this knowledge base, enabling customers and support agents to find the required information quickly and efficiently.
Furthermore, GlobalGasoil Suppliers uses Deskhero's custom fields and user groups features to deliver personalized customer support. The AI identifies patterns in customer behavior and preferences, enabling the support team to provide tailored solutions and recommendations.
In summary, Deskhero's AI capabilities have significantly optimized GlobalGasoil Suppliers' customer support services, making them more efficient, responsive, and personalized.
How does Deskhero's AI-powered ticket management system benefit GlobalGasoil Suppliers?
Deskhero's AI-powered ticket management system automatically categorizes and prioritizes customer inquiries, reducing the manual workload and allowing the support team to focus on resolving complex issues.
How does Deskhero's AI enhance the search results within GlobalGasoil Suppliers' knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results within the knowledge base. This enables customers and support agents to find the required information quickly and efficiently.
How does Deskhero's AI contribute to delivering personalized customer support at GlobalGasoil Suppliers?
Deskhero's AI identifies patterns in customer behavior and preferences, which can be used to provide tailored solutions and recommendations. This contributes to a more personalized customer support experience.
* This article provides an example of how a fictive company in the Wholesalers of Fuels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
