Wildlife Rescue Inc. receives numerous calls and emails daily regarding wild animal sightings, rescue requests, and general inquiries. They use Deskhero's ticket management system to organize these requests and ensure timely responses. The AI capabilities of Deskhero analyze the content of these tickets, using OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This significantly reduces the time spent on formulating responses and increases the efficiency of the support team.
The company also uses Deskhero's knowledge base feature, which is populated with articles generated from word, powerpoint, pdf files, and scraped website data. When a new ticket comes in, the AI capabilities of Deskhero scan this knowledge base to find relevant information that can help in formulating a response. This not only improves the quality of the responses but also makes the process faster and more efficient.
Deskhero's AI capabilities also enhance the search results on their website. When a user types a query into the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that users can quickly find the information they need without having to wait for a response from the support team.
Wildlife Rescue Inc. also leverages Deskhero's custom fields and user groups features to categorize tickets based on the type of animal involved and the urgency of the situation. The AI capabilities of Deskhero assist in this categorization by analyzing the content of the tickets and suggesting appropriate categories. This helps the support team prioritize their responses and ensures that urgent cases are dealt with promptly.
Finally, Wildlife Rescue Inc. uses Deskhero's REST API to integrate the platform with their other systems, such as their animal tracking software. This allows them to pull relevant data directly into Deskhero, which the AI can then use to enhance its suggestions and search results.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities analyze the content of tickets and use OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This reduces the time spent on formulating responses. The AI also scans the knowledge base to find relevant information for new tickets, improving response quality and speed.
How does Deskhero's AI enhance the search results on the website?
When a user types a query into the search bar, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This ensures that users can quickly find the information they need.
How does Deskhero's AI assist in ticket categorization?
Deskhero's AI analyzes the content of the tickets and suggests appropriate categories based on custom fields and user groups. This helps the support team prioritize their responses and ensures that urgent cases are dealt with promptly.
* This article provides an example of how a fictive company in the Wild Animal Control Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
