NatureProtectors receives a plethora of queries daily regarding wildlife protection and conservation efforts. Managing these queries manually was proving to be a challenge. With Deskhero, they were able to automate the process, significantly reducing response times and improving customer satisfaction.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This feature has drastically reduced the time taken to respond to tickets, as the AI suggests the most relevant responses based on the query.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process faster and more efficient.
NatureProtectors also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations, allowing them to focus more on their core mission of wildlife protection.
Overall, Deskhero's advanced AI capabilities have transformed NatureProtectors' customer support services, making them more efficient and effective.
How has Deskhero improved the response time to customer queries?
Deskhero's AI capabilities analyze past tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time taken to respond to tickets.
How does the comprehensive search bar work?
The search bar is powered by AI that uses OpenAI Embeddings from various sources to enhance search results, making the process faster and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Wildlife Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
