EcoGuardians manages a large number of wildlife projects and receives countless queries regarding these projects. Managing these queries manually was proving to be a daunting task. However, with Deskhero, they were able to automate the process, making it more efficient and manageable.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies. This has not only reduced the time taken to respond to tickets but also improved the quality of responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from various sources to enhance search results, making the process faster and more accurate.
EcoGuardians also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their operations, allowing them to focus more on their core mission of wildlife conservation.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoGuardians' helpdesk services, making them more efficient and effective.
How has Deskhero improved the quality of responses to customer queries?
Deskhero's AI capabilities analyze past tickets, knowledge base articles, and other resources to generate suggested replies. This has improved the quality of responses by providing the most relevant information based on the query.
How does the comprehensive search bar work?
The search bar is powered by AI that uses OpenAI Embeddings from various sources to enhance search results, making the process faster and more accurate.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, further streamlining operations.
* This article provides an example of how a fictive company in the Wildlife Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
