WildLens Photography receives hundreds of queries daily from customers about photo packages, wildlife expeditions, and photography equipment. Managing these queries was a challenge until they started using Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize customer requests effectively.
With Deskhero's custom fields and structured data lists, WildLens was able to categorize and track customer inquiries more efficiently. This led to faster response times and higher customer satisfaction rates.
The real game-changer for WildLens was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero was able to suggest replies to customer queries. This significantly reduced the time spent by customer support agents on crafting responses.
Deskhero's AI also enhanced the search results within the platform. When a customer support agent searches for a specific query, the AI uses the embeddings to find the most relevant content. This has made it easier for the agents to find the information they need to assist customers.
Overall, Deskhero's AI capabilities have transformed WildLens's customer support service. It has not only improved efficiency but also enhanced the quality of their customer interactions.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant replies to customer queries.
How does Deskhero improve the search results within the platform?
Deskhero's AI uses the embeddings to find the most relevant content when a search is performed. This makes it easier for customer support agents to find the information they need.
How has Deskhero improved the efficiency of WildLens's customer support?
Deskhero has improved the efficiency of WildLens's customer support by organizing and prioritizing customer requests, suggesting replies to customer queries, and enhancing search results within the platform.
* This article provides an example of how a fictive company in the Wildlife photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
