Safari Haven receives numerous inquiries daily from visitors, volunteers, and donors. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system and user groups helped categorize and prioritize the queries, ensuring timely responses.
The advanced AI capabilities of Deskhero have been instrumental in improving the efficiency of Safari Haven's customer support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero provides suggested replies to common queries. This feature has significantly reduced the response time and improved the quality of responses.
Deskhero's AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. The AI analyzes the context of the search query and returns the most relevant results from the knowledge base, previous tickets, and other resources.
Deskhero's custom email domains and custom fields have allowed Safari Haven to personalize their communication with customers, enhancing their brand image. The REST API has enabled seamless integration with their existing systems, further improving their operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed Safari Haven's customer support operations, leading to higher customer satisfaction and improved operational efficiency.
How has Deskhero improved the response time of Safari Haven's customer support?
Deskhero's AI capabilities suggest replies to common queries by analyzing previous tickets and other resources, significantly reducing the response time.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar analyzes the context of the search query and returns the most relevant results from the knowledge base, previous tickets, and other resources.
How has Deskhero enhanced Safari Haven's brand image?
Deskhero's custom email domains and custom fields have allowed Safari Haven to personalize their communication with customers, enhancing their brand image.
* This article provides an example of how a fictive company in the Wildlife Sanctuaries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
