ClearView Windows receives a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This significantly reduces the response time and increases customer satisfaction.
The AI also enhances the search results in their knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for customers to find the information they need.
ClearView also uses Deskhero's custom fields feature to categorize their tickets. The AI capabilities analyze the content of each ticket and automatically assign it to the appropriate category. This makes it easier for the support team to prioritize and manage tickets.
The AI capabilities also help ClearView manage their knowledge base. The AI can generate articles from word, powerpoint, pdf files, and even scrape data from their website. This saves the team a significant amount of time and ensures that their knowledge base is always up-to-date.
Overall, ClearView Windows has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero's advanced AI capabilities.
How does the AI suggest replies to tickets?
The AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest the most relevant reply.
How does the AI enhance search results in the knowledge base?
When a customer searches for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
How does the AI help manage the knowledge base?
The AI can generate articles from word, powerpoint, pdf files, and scrape data from the website. This ensures that the knowledge base is always up-to-date and relevant.
* This article provides an example of how a fictive company in the Window, Door, and Cabinetry Installations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
