Doorway Solutions receives numerous customer inquiries each day. To handle these effectively, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero examine each ticket's content and propose responses based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This greatly reduces response times and enhances customer satisfaction.
Deskhero's AI capabilities also improve the company's user grouping. The AI analyzes the nature of each ticket and automatically assigns it to the appropriate user group. This helps the support team prioritize and manage tickets more efficiently.
Moreover, the AI capabilities extend to the company's knowledge base. The AI can generate articles from word, powerpoint, pdf files, and scrape data from the website. This not only saves the team a significant amount of time but also ensures that their knowledge base is consistently updated and relevant.
The AI also enhances the search results in their knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content, making it easier for customers to find the information they need.
Overall, Doorway Solutions has seen a significant improvement in their customer support efficiency and customer satisfaction since implementing Deskhero's advanced AI capabilities.
How does the AI propose responses to tickets?
The AI examines the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to propose the most relevant response.
How does the AI improve user grouping?
The AI analyzes the nature of each ticket and automatically assigns it to the appropriate user group. This helps the support team prioritize and manage tickets more efficiently.
How does the AI help manage the knowledge base?
The AI can generate articles from word, powerpoint, pdf files, and scrape data from the website. This ensures that the knowledge base is always up-to-date and relevant.
* This article provides an example of how a fictive company in the Window, Door, and Cabinetry Installations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
