ClearView Windows receives hundreds of inquiries and support tickets daily. By using Deskhero's AI capabilities, they are able to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content and generate suggested replies. This significantly reduces the response time and improves the quality of support provided.
The AI also enhances the search results on ClearView's knowledge base. It provides more accurate and relevant results, making it easier for customers to find the information they need. This reduces the number of support tickets and improves customer satisfaction.
ClearView also uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly and efficiently.
With Deskhero's REST API, ClearView has integrated their existing systems with Deskhero, providing a seamless experience for their support team. This has resulted in improved productivity and efficiency.
Overall, Deskhero's advanced AI capabilities have enabled ClearView Windows to provide superior customer support, resulting in higher customer satisfaction and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. It then sends this content through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It provides more accurate and relevant results, making it easier for customers to find the information they need.
How does ClearView use the custom fields and user groups features?
ClearView uses these features to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly and efficiently.
* This article provides an example of how a fictive company in the Window Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
