Panorama Installations receives a large volume of support tickets daily. With Deskhero's AI capabilities, they are able to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content and generate suggested replies. This not only reduces the response time but also improves the quality of support provided.
The AI also enhances the search results on Panorama's knowledge base. Customers can easily find the information they need, reducing the number of support tickets and improving customer satisfaction.
Panorama also uses Deskhero's kanban board feature to visualize their ticket management process. This helps them track the progress of each ticket and ensure that no issue is overlooked.
With Deskhero's REST API, Panorama has integrated their existing systems with Deskhero, providing a seamless experience for their support team. This has resulted in improved productivity and efficiency.
Overall, Deskhero's advanced AI capabilities have enabled Panorama Installations to improve their ticket management process and provide superior customer service.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. It then sends this content through OpenAIs ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results. It provides more accurate and relevant results, making it easier for customers to find the information they need.
How does Panorama use the kanban board feature?
Panorama uses the kanban board feature to visualize their ticket management process. This helps them track the progress of each ticket and ensure that no issue is overlooked.
* This article provides an example of how a fictive company in the Window Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
