GrapeEscapes frequently updates their knowledge base with new information about their tours, wines, and vineyards. With Deskhero, they can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, saving considerable time and effort.
Deskhero's AI capabilities also improve the quality of these articles. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform ensures that the generated articles are relevant and informative.
In addition, the AI enhances the search functionality in the knowledge base. It uses the same data sources to provide more accurate search results, making it easier for customers and support representatives to find the information they need.
GrapeEscapes also uses Deskhero's custom fields and user groups features to organize their customer support operations. They can create custom fields for specific information and assign tickets to specific user groups, streamlining their workflow.
By using Deskhero's advanced AI capabilities, GrapeEscapes has significantly improved the quality and accessibility of their knowledge base, leading to better customer service and higher customer satisfaction.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. It uses OpenAI Embeddings from these sources to ensure the articles are relevant and informative.
How does the enhanced search functionality work?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to generate more accurate search results. This makes it easier for users to find the information they need.
What are custom fields and user groups?
Custom fields are specific pieces of information that you can add to tickets, while user groups are teams of customer support representatives. These features allow you to organize your customer support operations more efficiently.
* This article provides an example of how a fictive company in the Wine Tasting Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
