SommelierSoirees prides itself on providing exceptional customer service. With Deskhero's AI capabilities, they can ensure that every customer inquiry is handled promptly and accurately.
The AI-powered suggested replies feature allows SommelierSoirees' customer support representatives to respond to customer inquiries more quickly. By analyzing the content of the inquiry and searching its database of previous tickets, knowledge base articles, uploaded files, and website data, Deskhero's AI generates a suggested reply that the representative can use or modify as needed.
Deskhero's AI also enhances the search functionality on SommelierSoirees' helpdesk. It uses the same data sources to generate more relevant search results, helping representatives find the information they need faster.
In addition, SommelierSoirees uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer communications. They can send customer support emails from their own domain, enhancing their professional image.
By leveraging Deskhero's advanced AI capabilities, SommelierSoirees has improved their customer communication, leading to faster response times and higher customer satisfaction.
How does the suggested replies feature work?
Deskhero's AI analyses the content of the customer inquiry and searches its database of previous tickets, knowledge base articles, uploaded files, and website data to find relevant information. It then uses this information to generate a suggested reply.
How does the enhanced search functionality work?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to generate more relevant search results. This helps users find the information they need more quickly.
What is the custom email domains feature?
The custom email domains feature allows you to send customer support emails from your own domain, enhancing your professional image.
* This article provides an example of how a fictive company in the Wine Tasting Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
