VinoVentures receives numerous customer inquiries daily, ranging from tour booking questions to specific wine-related queries. With Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize these tickets, ensuring that urgent matters are addressed promptly.
The AI capabilities also enhance the search functionality on VinoVentures' helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can generate more relevant search results, helping customer support representatives find needed information quickly.
Deskhero's AI also suggests replies to customer inquiries based on the same data sources. This feature significantly reduces the time spent crafting responses, allowing representatives to handle more tickets within the same timeframe.
Furthermore, VinoVentures uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
By leveraging Deskhero's advanced AI capabilities, VinoVentures has improved the efficiency of their customer support operations, leading to higher customer satisfaction rates.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does the suggested replies feature work?
Deskhero's AI analyses the content of the customer inquiry and searches its database of previous tickets, knowledge base articles, uploaded files, and website data to find relevant information. It then uses this information to generate a suggested reply.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, enabling a seamless workflow for your customer support team.
* This article provides an example of how a fictive company in the Wine Tasting Tours industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
