Snowy Peaks Retreats uses Deskhero's structured data lists and custom fields to manage and categorize customer queries. The advanced AI capabilities of Deskhero allow the company to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response time.
The company also uses the platform's custom email domains and user groups to create a personalized and organized communication channel for their customers. The AI-powered comprehensive search bar enables the support team to quickly find relevant information and resolve customer queries efficiently.
With Deskhero's ticket management and kanban board, Snowy Peaks Retreats effectively tracks and manages customer support tickets. The AI capabilities of Deskhero help in prioritizing tickets based on their urgency and complexity, leading to improved customer satisfaction.
Deskhero's knowledge base feature allows Snowy Peaks Retreats to create a self-service portal for their customers. The AI capabilities of the platform generate knowledge base articles from word, powerpoint, pdf files and even scrape data from the company's website, providing customers with accurate and up-to-date information.
Finally, through Deskhero's REST API, Snowy Peaks Retreats integrates the platform with their existing systems, enhancing the overall efficiency of their customer support process.
How does Deskhero's AI capabilities enhance the efficiency of Snowy Peaks Retreats' customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This reduces response time and improves the accuracy of information provided to customers.
How does the ticket management system work?
Deskhero's ticket management system allows companies to track and manage customer support tickets effectively. The AI capabilities help in prioritizing tickets based on their urgency and complexity.
What is the role of Deskhero's REST API in improving customer support?
Deskhero's REST API allows companies to integrate the platform with their existing systems, enhancing the overall efficiency of their customer support process.
* This article provides an example of how a fictive company in the Winter Cabins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
