Frosty Cabins Inc. uses Deskhero's structured data lists and custom fields to efficiently manage customer inquiries. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The company utilizes Deskhero's custom email domains and user groups to organize and personalize their communication with customers. The AI-powered comprehensive search bar enables the customer service team to quickly find relevant information, thereby resolving customer issues more efficiently.
Deskhero's ticket management system and kanban board are used by Frosty Cabins Inc. to track and manage customer support tickets. The platform's AI capabilities help in prioritizing tickets based on their urgency and complexity, resulting in improved customer satisfaction.
Deskhero's knowledge base feature is used by the company to create a self-service portal for their customers. The AI capabilities of the platform generate knowledge base articles from various sources, providing customers with accurate and up-to-date information.
Lastly, Frosty Cabins Inc. uses Deskhero's REST API to integrate the platform with their existing systems, thereby enhancing the overall efficiency of their customer service process.
How does Deskhero's AI capabilities improve the efficiency of Frosty Cabins Inc.'s customer service?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies and enhance search results. This reduces response time and improves the accuracy of information provided to customers.
How does the ticket management system work?
Deskhero's ticket management system allows companies to track and manage customer support tickets effectively. The AI capabilities help in prioritizing tickets based on their urgency and complexity.
What is the role of Deskhero's REST API in improving customer service?
Deskhero's REST API allows companies to integrate the platform with their existing systems, enhancing the overall efficiency of their customer service process.
* This article provides an example of how a fictive company in the Winter Cabins industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
