CoilCraft Limited uses Deskhero's advanced AI capabilities to analyze previous tickets, knowledge base articles, and other relevant data to identify pertinent content for each customer query. The system then leverages OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving the accuracy of responses.
The company utilizes Deskhero's custom email domains and user groups features to manage customer communications effectively. This ensures that all customer queries are directed to the right team, resulting in faster resolution of issues.
CoilCraft Limited also uses Deskhero's REST API to integrate customer support data with other business systems. This provides a holistic view of customer interactions, enabling the company to understand customer needs better and tailor their services accordingly.
By leveraging Deskhero's AI capabilities and other features, CoilCraft Limited has been able to improve customer satisfaction, reduce response times, and enhance operational efficiency.
Furthermore, the company uses Deskhero's knowledge base feature to create a self-service portal where customers can find answers to common queries. This not only reduces the load on the customer support team but also empowers customers by providing them with instant solutions.
How does Deskhero's AI capabilities help in managing customer support tickets?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to identify pertinent content for each customer query. It then uses OpenAI's ChatGPT to generate suggested replies, enabling efficient ticket management and faster responses.
How does Deskhero's custom email domains and user groups features improve customer communications?
These features ensure that all customer queries are directed to the right team, resulting in faster resolution of issues and improved customer communications.
How does Deskhero's knowledge base feature empower customers?
The knowledge base feature allows companies to create a self-service portal where customers can find answers to common queries. This empowers customers by providing them with instant solutions and reduces the load on the customer support team.
* This article provides an example of how a fictive company in the Wire Drawing and Coiling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
