WireMaster Inc. leverages Deskhero's advanced AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the company to quickly identify relevant content for each customer query and generate suggested replies using OpenAI's ChatGPT.
The company also uses Deskhero's custom fields and structured data lists to categorize and manage incoming tickets efficiently. The Kanban board feature provides a visual overview of all ongoing customer support tasks, enabling the team to prioritize and track progress effectively.
Deskhero's comprehensive search bar and REST API are used to integrate customer support data with other business systems, providing a unified view of customer interactions across all channels. This helps WireMaster Inc. to understand customer needs better and tailor their services accordingly.
By automating routine tasks and leveraging AI-driven insights, WireMaster Inc. has been able to reduce response times, increase customer satisfaction, and improve overall operational efficiency.
Moreover, the knowledge base feature of Deskhero has enabled WireMaster Inc. to build a self-service portal where customers can find answers to common queries, reducing the load on their customer support team.
How does Deskhero's AI capabilities help in improving customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to identify pertinent content for each customer query. It then uses OpenAI's ChatGPT to generate suggested replies, enabling faster and more accurate responses.
What is the role of the Kanban board in Deskhero?
The Kanban board provides a visual overview of all ongoing customer support tasks. It helps in prioritizing and tracking the progress of each task effectively.
How does Deskhero's knowledge base feature benefit customers?
The knowledge base feature allows companies to build a self-service portal where customers can find answers to common queries. This reduces the load on the customer support team and enables customers to get quick solutions.
* This article provides an example of how a fictive company in the Wire Drawing and Coiling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
