FormTech Solutions handles a wide range of customer issues daily, from technical problems to product inquiries. The manual management of these tickets was inefficient and often led to delays in issue resolution. By implementing Deskhero, FormTech was able to automate ticket management, categorizing and prioritizing issues based on their urgency and nature.
Deskhero's AI capabilities also allow FormTech to generate automatic responses to common issues. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time spent on each ticket.
FormTech also leverages Deskhero's knowledge base feature to create a comprehensive database of information about their products and services. The AI capabilities of Deskhero enable them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website, creating a rich and easily accessible knowledge base.
The comprehensive search bar powered by Deskhero's AI capabilities makes it easy for both customers and support agents to find relevant information quickly. The AI-enhanced search results ensure that the most pertinent information is always readily available.
Overall, the use of Deskhero at FormTech Solutions has significantly improved their helpdesk services. The AI capabilities of the platform have streamlined their ticket management process, enhanced their knowledge base, and improved their search functionalities, leading to quicker issue resolution and higher customer satisfaction.
How does Deskhero's AI automate ticket management?
Deskhero's AI uses OpenAI Embeddings to understand the content and context of the tickets. It then categorizes and prioritizes them based on their urgency and nature, automating the ticket management process.
How does Deskhero generate automatic responses to common issues?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies to the issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This creates a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Wire Forming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
