WireMaster Inc. uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to generate suggested replies. This feature significantly reduces the time taken to respond to customer queries, improving customer satisfaction rates.
The company also leverages the AI-powered comprehensive search bar to quickly find relevant content from their extensive database of policies, manuals, and presentations. This feature eliminates the need for support staff to manually search through documents, freeing up their time to focus on more complex tasks.
Deskhero's website scraping feature is used by WireMaster Inc. to keep their knowledge base updated with the latest information from relevant industry websites. This ensures that their support staff always has the most current information at their fingertips.
The custom fields and structured data lists provided by Deskhero allow WireMaster Inc. to organize their customer data efficiently. This, combined with the user groups feature, enables them to provide personalized support to different customer segments.
Lastly, the REST API provided by Deskhero allows WireMaster Inc. to integrate their customer support platform with other business systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken by support staff to craft responses, thereby improving response times.
What is the use of the website scraping feature?
The website scraping feature is used to automatically update the knowledge base with the latest information from relevant industry websites. This ensures that the support staff always has access to the most current information.
How does the REST API improve operational efficiency?
The REST API allows for integration with other business systems, ensuring seamless data flow between different platforms. This eliminates the need for manual data entry, reducing errors and improving operational efficiency.
* This article provides an example of how a fictive company in the Wire Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
