CableCraft Ltd. uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves their support staff a significant amount of time that would otherwise be spent on manual data entry.
The company also utilizes the AI-powered comprehensive search bar to quickly locate relevant content from their vast database of policies, manuals, and presentations. This feature ensures that their support staff can provide accurate responses to customer queries in a timely manner.
Deskhero's website scraping feature is used by CableCraft Ltd. to automatically update their knowledge base with the latest information from relevant industry websites. This ensures that their support staff always has access to the most current information.
The custom fields and structured data lists provided by Deskhero allow CableCraft Ltd. to organize their customer data efficiently. This, combined with the user groups feature, enables them to provide personalized support to different customer segments.
Lastly, the REST API provided by Deskhero allows CableCraft Ltd. to integrate their customer support platform with other business systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, and PDF files, saving significant time on manual data entry. The AI also enhances the search function, enabling quick location of relevant content.
What is the benefit of the website scraping feature?
The website scraping feature automatically updates the knowledge base with the latest information from relevant industry websites. This ensures that the support staff always has access to the most current information.
How does the REST API contribute to operational efficiency?
The REST API allows for integration with other business systems, ensuring seamless data flow between different platforms. This eliminates the need for manual data entry, reducing errors and improving operational efficiency.
* This article provides an example of how a fictive company in the Wire Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
