WaveLink Technologies has a vast knowledge base that includes manuals, policies, and presentations. With Deskhero, the company can automatically generate knowledge base articles from these files. The AI uses OpenAI Embeddings to understand the content and structure of the files, making the process quick and efficient.
The company also uses Deskhero's AI to enhance search results within the knowledge base. The AI analyzes the content of the knowledge base and uses this information to provide relevant search results. This makes it easier for the support team to find the information they need to resolve customer issues.
Additionally, WaveLink Technologies uses Deskhero's website scraping feature to gather information from various online sources. The AI uses this scraped data to further enhance the knowledge base and improve search results.
Deskhero's custom fields feature also allows the company to organize their knowledge base in a way that best suits their needs. This makes it easier for the support team to navigate the knowledge base and find the information they need.
Overall, Deskhero's AI capabilities have greatly improved WaveLink Technologies' knowledge base management. The company has seen a significant increase in the efficiency of their support team and a reduction in the time spent searching for information.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content and structure of various file formats like Word, PowerPoint, and PDF. It then automatically generates knowledge base articles from these files, making the process quick and efficient.
How does the AI enhance search results within the knowledge base?
Deskhero's AI analyzes the content of the knowledge base and uses this information to provide relevant search results. This makes it easier for the support team to find the information they need to resolve customer issues.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows the company to gather information from various online sources. The AI uses this scraped data to further enhance the knowledge base and improve search results.
* This article provides an example of how a fictive company in the Wireless infrastructure solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
