AirNet Solutions receives hundreds of support tickets daily. With Deskhero's ticket management feature and AI capabilities, the company can quickly sort and prioritize these tickets based on their urgency and importance. The AI uses OpenAI Embeddings from previous tickets to understand the context and provide relevant suggestions for handling similar issues in the future.
The company also uses Deskhero's comprehensive search bar powered by AI. This feature allows the support team to quickly find relevant information from knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent searching for information and allows the team to focus more on resolving customer issues.
Deskhero's AI also generates suggested replies for the support team. By analyzing previous tickets and other data sources, the AI can provide accurate and helpful suggestions that the team can use to respond to customers. This not only speeds up the response time but also ensures that the replies are consistent and high-quality.
Furthermore, AirNet Solutions uses Deskhero's custom fields and user groups features to organize their support team and customer data. This makes it easier for the team to track and manage customer interactions and ensures that every customer receives personalized and efficient service.
Overall, Deskhero's AI capabilities have greatly improved AirNet Solutions' customer support services. The company has seen a significant reduction in response times and an increase in customer satisfaction since implementing Deskhero.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to understand the context of new tickets. It then provides relevant suggestions for handling similar issues, helping to quickly sort and prioritize tickets based on their urgency and importance.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It quickly finds relevant information from various data sources such as knowledge base articles, uploaded files, and scraped website data, reducing the time spent searching for information.
What is the benefit of AI-generated suggested replies?
AI-generated suggested replies speed up the response time and ensure that the replies are consistent and high-quality. They are generated by analyzing previous tickets and other data sources, providing accurate and helpful suggestions for customer responses.
* This article provides an example of how a fictive company in the Wireless infrastructure solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
