NetWave Solutions receives a high volume of customer queries daily, ranging from simple troubleshooting to complex network setup inquiries. By leveraging Deskhero's advanced AI capabilities, they are able to quickly provide accurate responses to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content.
Deskhero's AI capabilities also help in generating suggested replies. This not only speeds up the response time but also ensures consistency in the quality of support provided. The AI is trained to understand the context of the query and generate a response that is most likely to resolve the customer's issue.
The AI-enhanced search functionality is another feature that NetWave Solutions finds extremely useful. It allows their support team to quickly find relevant information from their vast knowledge base, reducing the time spent on each ticket.
NetWave Solutions also uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration has further improved their operational efficiency by allowing them to manage all their support operations from a single platform.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency and effectiveness of NetWave Solutions' customer support operations.
How does Deskhero's AI enhance the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then uses this information to generate suggested replies, significantly reducing the time it takes to respond to a ticket.
How does the AI-enhanced search functionality work?
The AI-enhanced search functionality uses OpenAI Embeddings to understand the context of the search query and find the most relevant information from the knowledge base and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wireless Networking Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
