SkyNet Communications handles a large volume of customer queries daily. To manage this effectively, they use Deskhero's AI capabilities to quickly find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data.
The AI-powered platform generates suggested replies based on this content, enabling the support team to respond to customer queries faster and more accurately. This has significantly improved their response time and overall customer satisfaction.
Deskhero's AI-enhanced search functionality is another feature that SkyNet Communications finds invaluable. It enables their support team to quickly find relevant information from their extensive knowledge base, reducing the time spent on each ticket and improving the quality of their responses.
SkyNet Communications also uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration has further improved their operational efficiency by allowing them to manage all their support operations from a single platform.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SkyNet Communications' customer support operations.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then uses this information to generate suggested replies, significantly reducing the time it takes to respond to a ticket.
How does the AI-enhanced search functionality work?
The AI-enhanced search functionality uses OpenAI Embeddings to understand the context of the search query and find the most relevant information from the knowledge base and other resources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wireless Networking Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
