Bloom Health has a vast database of knowledge base articles, policies, manuals, and presentations. Before implementing Deskhero, finding relevant content was a time-consuming task for their customer support representatives. With Deskhero's advanced AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and efficiently.
The AI capabilities also enhance the search results on their platform. When a customer searches for a query, the AI uses the embeddings to provide the most relevant search results. This feature has significantly reduced the time customers spend searching for information and increased customer satisfaction.
Deskhero's AI also generates suggested replies based on the embeddings. This feature has not only reduced the response time but also improved the quality of responses. The AI ensures that the responses are accurate and relevant, thereby improving the overall customer experience.
The REST API provided by Deskhero allows Bloom Health to integrate the platform with their existing systems. This seamless integration has further streamlined their operations and ensured a consistent customer experience across all their platforms.
Overall, Deskhero's advanced AI capabilities have transformed Bloom Health's customer support and helpdesk services. The platform has not only improved the efficiency of their operations but also enhanced the customer experience.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. The embeddings are used to generate suggested replies and enhance search results.
How does Deskhero's AI improve search results?
When a customer searches for a query, Deskhero's AI uses the embeddings to provide the most relevant search results. This reduces the time customers spend searching for information and increases customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI generates suggested replies based on the embeddings. This ensures that the responses are accurate and relevant, thereby improving the overall customer experience.
* This article provides an example of how a fictive company in the Women's health services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
