TimberMetrics uses Deskhero's AI capabilities to generate suggested replies for customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the system can quickly and accurately provide responses to customer queries.
The AI capabilities also enhance the search results within the platform. When a customer searches for a specific issue or question, the AI system uses the embeddings to find the most relevant content, improving the efficiency and effectiveness of the customer support team.
Deskhero's AI capabilities also help TimberMetrics manage their tickets more effectively. The AI system can categorize and prioritize tickets based on their content, helping the support team to address the most urgent issues first.
TimberMetrics also uses the AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly create comprehensive and informative articles that can help customers solve their issues without needing to contact the support team.
Finally, TimberMetrics uses Deskhero's AI capabilities to scrape their website for relevant information. This feature allows them to keep their knowledge base up-to-date with the latest information and policies.
How does Deskhero's AI capabilities improve the efficiency of TimberMetrics' customer support?
The AI system can generate suggested replies and enhance search results, reducing the time it takes for the support team to respond to customer inquiries. It can also categorize and prioritize tickets, allowing the team to address the most urgent issues first.
How does TimberMetrics use Deskhero's AI capabilities to generate knowledge base articles?
TimberMetrics uses the AI system to generate articles from Word, PowerPoint, and PDF files. This feature allows them to quickly create comprehensive and informative articles that can help customers solve their issues without needing to contact the support team.
How does Deskhero's AI capabilities help TimberMetrics keep their knowledge base up-to-date?
The AI system can scrape the TimberMetrics website for relevant information, allowing them to keep their knowledge base updated with the latest information and policies.
* This article provides an example of how a fictive company in the Wood Chain Measurement industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
