LumberProtect Ltd. has an extensive collection of knowledge base articles, manuals, and policy documents related to their wood impregnation processes. They use Deskhero's AI capabilities to automatically generate articles from these documents, facilitating their support team to access and share this vital information with customers.
The company also uses Deskhero's AI capabilities to scrape data from their website and other relevant sources. This data is then used to train the AI model, improving the accuracy of suggested replies and search results.
With Deskhero's ticket management system, LumberProtect Ltd. can efficiently handle customer inquiries. The AI model uses OpenAI embeddings from previous tickets to suggest replies, significantly reducing the time it takes to respond to customers.
LumberProtect Ltd. also uses Deskhero's custom fields and structured data lists to categorize and manage their customer inquiries. This allows them to quickly identify and address common issues, improving their overall customer service.
Finally, LumberProtect Ltd. uses Deskhero's REST API to integrate their customer support system with other business applications. This ensures a seamless flow of data and enhances their operational efficiency.
How does Deskhero's AI model improve the accuracy of suggested replies and search results?
Deskhero's AI model uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does LumberProtect Ltd. use Deskhero's custom fields and structured data lists?
LumberProtect Ltd. uses Deskhero's custom fields and structured data lists to categorize and manage their customer inquiries. This allows them to quickly identify and address common issues.
How does LumberProtect Ltd. integrate Deskhero with other business applications?
LumberProtect Ltd. uses Deskhero's REST API to integrate their customer support system with other business applications. This ensures a seamless flow of data and enhances their operational efficiency.
* This article provides an example of how a fictive company in the Wood Impregnation for Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
