WoodGuard Inc. has a vast knowledge base of articles, manuals, and policies related to wood impregnation processes. They use Deskhero's advanced AI capabilities to automatically generate articles from these documents, making it easier for their support team to access and share this information with customers.
The company also uses Deskhero's AI capabilities to scrape data from their website and other relevant sources. This data is then used to train the AI model, improving the accuracy of suggested replies and search results.
With Deskhero's ticket management system, WoodGuard Inc. can efficiently handle customer inquiries. The AI model uses OpenAI embeddings from previous tickets to suggest replies, significantly reducing the time it takes to respond to customers.
WoodGuard Inc. also uses Deskhero's custom fields and structured data lists to categorize and manage their customer inquiries. This allows them to quickly identify and address common issues, improving their overall customer service.
Finally, WoodGuard Inc. uses Deskhero's REST API to integrate their customer support system with other business applications. This ensures a seamless flow of data and enhances their operational efficiency.
How does Deskhero's AI model improve the accuracy of suggested replies and search results?
Deskhero's AI model uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does WoodGuard Inc. use Deskhero's custom fields and structured data lists?
WoodGuard Inc. uses Deskhero's custom fields and structured data lists to categorize and manage their customer inquiries. This allows them to quickly identify and address common issues.
How does WoodGuard Inc. integrate Deskhero with other business applications?
WoodGuard Inc. uses Deskhero's REST API to integrate their customer support system with other business applications. This ensures a seamless flow of data and enhances their operational efficiency.
* This article provides an example of how a fictive company in the Wood Impregnation for Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
