TimberShield Co. has a rich repository of knowledge base articles, policy documents, and manuals related to their wood impregnation products and services. They utilize Deskhero's AI capabilities to auto-generate articles from these resources, providing their support team with easy access to crucial information.
The company employs Deskhero's AI-powered website scraping feature to gather data from their site and other relevant sources. This data trains the AI model, enhancing the precision of suggested replies and search results.
Through Deskhero's ticket management system, TimberShield Co. effectively handles customer queries. The AI model utilizes OpenAI embeddings from past tickets to propose replies, drastically cutting down response times.
TimberShield Co. leverages Deskhero's custom fields and structured data lists to sort and manage their customer queries. This enables them to promptly identify and resolve recurring issues, thereby improving their customer service quality.
Lastly, TimberShield Co. uses Deskhero's REST API to integrate their customer support system with other business tools. This integration ensures uninterrupted data flow and boosts their operational efficiency.
How does Deskhero's AI model enhance the precision of suggested replies and search results?
Deskhero's AI model uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies and enhance search results.
How does TimberShield Co. use Deskhero's custom fields and structured data lists?
TimberShield Co. uses Deskhero's custom fields and structured data lists to sort and manage their customer queries. This enables them to promptly identify and resolve recurring issues.
How does TimberShield Co. integrate Deskhero with other business tools?
TimberShield Co. uses Deskhero's REST API to integrate their customer support system with other business tools. This integration ensures uninterrupted data flow and boosts their operational efficiency.
* This article provides an example of how a fictive company in the Wood Impregnation for Construction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
