WoodCraft Inc. receives hundreds of customer queries daily, ranging from product inquiries to after-sales support. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped organize the influx of requests, ensuring no query was missed.
With Deskhero's advanced AI capabilities, WoodCraft Inc. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed the AI to find relevant content and generate suggested replies, significantly reducing response times.
The AI also enhanced search results, making it easier for the support team to find relevant information. This was particularly useful when dealing with complex queries that required detailed product knowledge or specific company policies.
Furthermore, the AI's ability to scrape website data proved invaluable. It could pull information from the company's website, keeping the knowledge base up-to-date and ensuring the support team always had the most recent information.
Overall, Deskhero's AI capabilities have transformed WoodCraft Inc.'s customer support operations, improving efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to improve the relevance of search results. This makes it easier for the support team to find the information they need.
How does the AI keep the knowledge base up-to-date?
The AI can scrape data from the company's website, ensuring the knowledge base always has the most recent information.
* This article provides an example of how a fictive company in the Wood Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
