TimberTech Ltd. has an extensive knowledge base, including manuals, technical specifications, and troubleshooting guides for their machinery. Managing this knowledge base was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, TimberTech Ltd. was able to leverage OpenAI Embeddings from their knowledge base articles and uploaded files. This allowed the AI to find relevant content and enhance search results, making it easier for the support team to find the information they needed.
The AI also generated suggested replies based on this content, improving the efficiency of the support team and reducing response times.
Additionally, the AI's ability to scrape website data ensured the knowledge base was always up-to-date. It could pull information from the company's website, including updates to technical specifications or new troubleshooting guides.
Overall, Deskhero's AI capabilities have significantly improved the management of TimberTech Ltd.'s knowledge base, enhancing the efficiency of their customer support.
How does the AI enhance the management of the knowledge base?
The AI uses OpenAI Embeddings from knowledge base articles and uploaded files to find relevant content and enhance search results. It also generates suggested replies based on this content.
How does the AI ensure the knowledge base is up-to-date?
The AI can scrape data from the company's website, including updates to technical specifications or new troubleshooting guides.
How does the AI improve the efficiency of the support team?
By enhancing search results and generating suggested replies, the AI reduces the time the support team needs to spend searching for information or drafting responses.
* This article provides an example of how a fictive company in the Wood Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
