PineCo Solutions receives a variety of customer queries, from product inquiries to sustainability questions. Managing these queries efficiently was a challenge until they implemented Deskhero.
With Deskhero's AI capabilities, PineCo Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This allowed the AI to find relevant content and generate suggested replies, improving response times and customer satisfaction.
The AI also enhanced search results, making it easier for the support team to find relevant information. This was particularly useful when dealing with complex queries about the company's sustainability practices or specific product details.
Moreover, the AI's ability to scrape website data ensured the knowledge base was always up-to-date with the latest sustainability reports and product information.
Overall, Deskhero's AI capabilities have significantly improved PineCo Solutions' customer support operations, enhancing efficiency and customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to improve the relevance of search results. This makes it easier for the support team to find the information they need.
How does the AI keep the knowledge base up-to-date?
The AI can scrape data from the company's website, ensuring the knowledge base always has the most recent information.
* This article provides an example of how a fictive company in the Wood Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
