TimberCraft Wholesalers receives numerous inquiries daily regarding product specifications, installation instructions, and order statuses. With Deskhero, they can efficiently manage these tickets using the kanban board and user groups features. The advanced AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also come into play when creating knowledge base articles. TimberCraft often receives complex queries that require detailed responses. By leveraging AI, Deskhero can generate articles from word, powerpoint, pdf files, and even scraped website data, reducing the time and effort required to create these resources manually.
Deskhero's AI also enhances the search functionality on TimberCraft's support portal. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, the search results are more relevant and accurate. This leads to faster resolution times and improved customer satisfaction.
Furthermore, TimberCraft uses the custom fields and email domains features to personalize their customer interactions. Combined with the AI-generated responses, this leads to a more tailored and efficient customer support experience.
With Deskhero, TimberCraft has not only streamlined their customer support processes but also improved their response times and customer satisfaction rates. The advanced AI capabilities of Deskhero have played a significant role in achieving these improvements.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the relevance and accuracy of search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data.
* This article provides an example of how a fictive company in the Wooden Mouldings & Millwork Supplies Wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
